A2A Group Website

Contacts

LOCATIONS
Brescia Milan Bergamo
Via Lamarmora 230 -25124 BRESCIA
Phone +39  030 35531 - Fax +39  030 3553204
info@a2a.eu
 


How to reach it

Corso di Porta Vittoria, 4 - 20122 MILAN
Phone +39 02 77201 - Fax +39 02 77203920
infomi@a2a.eu
 

How to reach it

Via Suardi 26 - 24124 BERGAMO
Phone +39 035.351.111 - Fax +39 035.246645
infobg@a2a.eu
 


How to reach it

CLIENTS
Brescia

Toll free number

800 011 639
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Lamarmora, 230
(Monday, Tuesday, Thursday 8.15 - 13.00,  14.00 - 15.30
Wednesday 8,15 - 15,30
Friday 8.15 - 13.00
Milano

Toll free number
800 199 955
(from Monday to Friday from 8.30 to 17.00)

For calls from mobile or from abroad 
02 36609191
(from Monday to Friday from 8.30 to 17.00)

DTS  (Telephone system for hearing-impaired people)
02 77203222
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Francesco Sforza, 12
(from Monday to Friday  from 8.30 to 16.00)

Bergamo

Toll free number
800 012 012
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Suardi, 26 - Bergamo
(from Monday to Friday  from 8.00 to 12.30 and from 14.00 to 16)

INSTITUTIONAL
Direction of Communication and External Relations Investors

Direction:
Phone  +39 02 77204583
Fax +39 02 77203591
segreteriacre@a2a.eu  

Press office:
ufficiostampa@a2a.eu  

Social Responsibility
Phone +39 02 77204175 
Fax +39 02 77203535
sostenibilita@a2a.eu

A2A Investor Relations Team
ir@a2a.eu

ITA

Listen to our people

We are strongly convinced that nothing can be done without the involvement and participation of all persons that constitute a company.

For this reason in 2008 some “listening activities” were realised, aimed at Middle Management of all the Group and samples of young professionals within specific company functions.

Voice Project, say your thoughts out loud
An investigation with the aim of measuring the level of involvement and satisfaction with the objective of identifying those factors that have a positive or negative impact on motivation. The investigation carried out through a web system, aimed at Middle Management had a participation quota of 85%. The results of the investigation were presented to top management and to those directly interested through appropriate meetings following which there was discussion and time for reflection.

The results:
The rate of motivation of Middle Management of A2A is equal to 52%; the average for the Italian market is 46%. 28% of employees, although nt entirely satisfied, is decidedly positive and this shows that there are presuppositions for increasing the overall motivation rate.

We can always do better!
From the investigation there emerged a positive vision of the merger, seen as an opportunity for a greater business, denoting a positive fermentation with regard to the process of integration.
To a large extent, the Middle Management feel that they are a valid resource for the Company, and that their point of view is taken into consideration.
Furthermore the people are satisfied in terms of the professional contents of their work, relations within the Company, characterised by respect for different points of view and ideas and by the propensity to co-operate to achieve results.
Areas of improvement emerged in connection with training and development, intending by this the Company’s internal growth, demands that we have met with the creation of an Integrated System of Human Resources, containing an articulated training plan able to accompany the professional growth and a system of evaluation and management of performance aimed at a continuous improvement of each one of us.

We are attentive to the well-being of the persons
Alongside this more institutional method, we are involving sample groups of young employees in focus groups that have as an objective of reflection the ways of working of the persons, to be understood as a level of satisfaction, motivation and involvement within the company context and activities carried out by them.
 

Update at Thu, 23 Jun 2011 14:21