CLIENTS
Brescia
Toll free number 800 011 639 (from Monday to Friday from 8.30 to 17.00)	Customer centre Via Lamarmora, 230 (Monday, Tuesday, Thursday 8.15 - 13.00, 14.00 - 15.30 Wednesday 8,15 - 15,30 Friday 8.15 - 13.00
Milano
Toll free number 800 199 955 (from Monday to Friday from 8.30 to 17.00) For calls from mobile or from abroad 02 36609191 (from Monday to Friday from 8.30 to 17.00) DTS (Telephone system for hearing-impaired people) 02 77203222 (from Monday to Friday from 8.30 to 17.00)	Customer centre Via Francesco Sforza, 12 (from Monday to Friday from 8.30 to 16.00)
Bergamo
Toll free number 800 012 012 (from Monday to Friday from 8.30 to 17.00)	Customer centre Via Suardi, 26 - Bergamo (from Monday to Friday from 8.00 to 12.30 and from 14.00 to 16)

INSTITUTIONAL
Direction of Communication and External Relations			Investors
Direction: Phone +39 02 77204583 Fax +39 02 77203591 segreteriacre@a2a.eu	Press office: ufficiostampa@a2a.eu	Social Responsibility Phone +39 02 77204175 Fax +39 02 77203535 sostenibilita@a2a.eu	A2A Investor Relations Team Phone +39 02 77203974

ITA

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Conciliation Procedure

A2A even closer to the customer

To facilitate the solution to any disagreements in a speedy and cost saving way A2A customers will be able to make use of a simple, speedy and innovative method.

More precisely, A2A has joined the Agreement Protocol regarding Conciliation Procedure, reached between Confservizi Lombardy and the consumer Associations.

A2A Customers: protagonists in safety

The new campaign for precautionary measures for the correct use of gas

Synthesised in the slogan “A2A customers: protagonists of safety” it has been carried out by A2A Reti Gas jointly with Comitato Italiano Gas (CIG) and illustrated in an entertaining and modern fashion by Salvatore Mattozzi, the cartoonist for Corriere Economia.