European recognition CEEP-CSR Label 2010

A2A scored for the third consecutive year, the European recognition " CEEP CSR Label", confirming the only company to be awarded in all three editions.

This award, promoted by the European Commission and the European Centre of Employers and Enterprises providing Public Services, is an integral part of the Discerno Plus project set up to encourage social responsibility in the European Union and demonstrates that the Group, in developing their business, enhances the relationships with the local community, its customers and the environment.

In the frame of the "Bibliothèque Solvay” in Brussels, Riccardo Fornaro, “Social Responsibility and Web“ manager, received the " CEEP CSR Label“, a recognition for companies which distinguish themselves in applying European corporate social responsibility standards.

A2A has been marked as "Best CSR practices in Public Services" for its activities to enhance the residual fraction of municipal waste, initiated by a system of Ecodeco (Intelligent Transfer Stations - ITS) and to reduce emissions from waste to energy plants through the new low NOx emission burners with "Dry Low NOx 2.6 +".

A2A has also been reported, as "Best CSR Practice in Public Services“, for the establishment of a intervention group for emergencies like the A2A Civil Protection Group.
 

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The Jury of the Balance Sheet Oscar, the prize promoted and managed by FERPI Award - Italian Public Relations Federation - has selected A2A as a finalist for 2010. A2A has been included among the top three companies for the Balance Sheet Oscar for Companies and major listed concerns seeing that, "despite the typical complexity of these organizations, has succeeded in presenting complete and comprehensive reports, with attention to issues such as sustainability and governance and with a graphic and editorial design that enhances transparency and conciseness. "

On July 27, 2010 AMSA obtained the Certificate of the "Code of Practice - Safety of Road Management System (SSA)" for the activities of "Planning and effecting of transport services for third parties of non-hazardous and hazardous waste ". Because these activities are already included in the Integrated Management System QES (Quality - Environment - Safety) applied within AMSA, the certification of the Code of Practice has made it possible to highlight the safety aspects of the service supply of waste transport.

The initiative was part of a pilot scheme of the Ministry of Infrastructure and Transport (Transport Branch - Central Committee of the National r Haulage Register) for the promotion of voluntary certification systems for road haulage safety, which AMSA joined in January 2011. 50 companies were included within the project, specialized in the fields of road transport of dangerous goods, perishable foodstuffs, pharmaceuticals and industrial waste. The audit, conducted by a certification body recognized by the Ministry, allowed the inclusion of AMSA (14 ° Company in Italy) in the specific list of companies certified in the National Register Site of road haulage contractors.

Golden arrow for the category "Business Services Public" and Golden arrow for the strategy category "Integrated communication" are the two major awards won during the campaign "Stay with us", which from October to December 2009 arrived in the homes of A2A customers by direct personalized marketing and a series of integrated and multi-channel communication campaigns: posters press radio, TV, web and local events. The prizes were awarded to the best direct marketing campaigns, digital and promotional marketing and, in general, relational marketing effected during 2009 and until March 2010.

In 2010 the Energy Observatory-Cerved of Databank Group examined a sample of gas and electricity customers in the territory of Milan and Brescia, differentiated between domestic customers and customers with VAT and SMEs, which confirmed positive findings, and in several cases improvements compared to the previous year. The major market participants were involved for each of the four groups and the questionnaire was sent to 300 customers per group. The survey was conducted to measure the degree of customer satisfaction in relation to major competitors, expressed by the CSI (Customer Satisfaction Index) and the perceived level of awareness of advertising and information messages sent. On the basis of information produced five outstanding companies have therefore been awarded for the quality of their business relationship with clients, including A2A. The BICSI Energy Award is a confirmation for all group companies that deal with relationships with customers and is in line with the investigations conducted by the Authority for Electricity and Gas, the highest authority in the field.