CLIENTS
Brescia
Toll free number 800 011 639 (from Monday to Friday from 8.30 to 17.00)	Customer centre Via Lamarmora, 230 (Monday, Tuesday, Thursday 8.15 - 13.00, 14.00 - 15.30 Wednesday 8,15 - 15,30 Friday 8.15 - 13.00
Milano
Toll free number 800 199 955 (from Monday to Friday from 8.30 to 17.00) For calls from mobile or from abroad 02 36609191 (from Monday to Friday from 8.30 to 17.00) DTS (Telephone system for hearing-impaired people) 02 77203222 (from Monday to Friday from 8.30 to 17.00)	Customer centre Via Francesco Sforza, 12 (from Monday to Friday from 8.30 to 16.00)
Bergamo
Toll free number 800 012 012 (from Monday to Friday from 8.30 to 17.00)	Customer centre Via Suardi, 26 - Bergamo (from Monday to Friday from 8.00 to 12.30 and from 14.00 to 16)

INSTITUTIONAL
Direction of Communication and External Relations			Investors
Direction: Phone +39 02 77204583 Fax +39 02 77203591 segreteriacre@a2a.eu	Press office: ufficiostampa@a2a.eu	Social Responsibility Phone +39 02 77204175 Fax +39 02 77203535 sostenibilita@a2a.eu	A2A Investor Relations Team ir@a2a.eu

ITA

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Economic Responsibility

The data that can measure the performance of the management and the ability of the A2A Group to create wealth for its stakeholders is the prospect of Added Value. The model of determination and distribution of Added Value used by A2A refers to the one adopted by GBS (Company Report Group), suitably adapted to the reality of the Group.
economic_responsibility