A2A Group Website

Contacts

LOCATIONS
Brescia Milan Bergamo
Via Lamarmora 230 -25124 BRESCIA
Phone +39  030 35531 - Fax +39  030 3553204
info@a2a.eu
 


How to reach it

Corso di Porta Vittoria, 4 - 20122 MILAN
Phone +39 02 77201 - Fax +39 02 77203920
infomi@a2a.eu
 

How to reach it

Via Suardi 26 - 24124 BERGAMO
Phone +39 035.351.111 - Fax +39 035.246645
infobg@a2a.eu
 


How to reach it

CLIENTS
Brescia

Toll free number

800 011 639
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Lamarmora, 230
(Monday, Tuesday, Thursday 8.15 - 13.00,  14.00 - 15.30
Wednesday 8,15 - 15,30
Friday 8.15 - 13.00
Milano

Toll free number
800 199 955
(from Monday to Friday from 8.30 to 17.00)

For calls from mobile or from abroad 
02 36609191
(from Monday to Friday from 8.30 to 17.00)

DTS  (Telephone system for hearing-impaired people)
02 77203222
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Francesco Sforza, 12
(from Monday to Friday  from 8.30 to 16.00)

Bergamo

Toll free number
800 012 012
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Suardi, 26 - Bergamo
(from Monday to Friday  from 8.00 to 12.30 and from 14.00 to 16)

INSTITUTIONAL
Direction of Communication and External Relations Investors

Direction:
Phone  +39 02 77204583
Fax +39 02 77203591
segreteriacre@a2a.eu  

Press office:
ufficiostampa@a2a.eu  

Social Responsibility
Phone +39 02 77204175 
Fax +39 02 77203535
sostenibilita@a2a.eu

A2A Investor Relations Team
ir@a2a.eu

ITA

The Figures

A2A has created an environmental accounting system that collects environmental data of a physical kind and data concerning the main activities of the plants and services. The system is extended to all Group companies and to the assets included within the scope of the Sustainability Report and is supported by software (EMS - Environmental Management System) administered by the parent and usable from any site / location area.

The bases of detection of information are the individual plants, processes and services. The data are aggregated for the preparation of summary indicators and subjected to horizontal and vertical controls to minimize the risk of errors. In 2010 the system was translated into English so that even the data of the A2A Group plants that are found in other European countries such as France, can be handled in the same way.

The Figures
  2009 2010
Net Electrical energy produced from renewable sources 29.5% 36.5%
Thermal energy deriving from waste 37.8% 43.8%
Differentiated waste (*) 37.8% 36.6%
Losses in water supply service 26.4% 24.9%
CO2 emission factors (g/kWh) nd 368
Dioxins emitted (equivalent grammes) 0.03 0.03
(*) The data refer only to provincial capitals; the amount collected and the index of collection were calculated according to the indications of the Lombardy Region
   

Update at Fri, 22 Jul 2011 15:00