A2A Group Website


Brescia Milan Bergamo
Via Lamarmora 230 -25124 BRESCIA
Phone +39  030 35531 - Fax +39  030 3553204

How to reach it

Corso di Porta Vittoria, 4 - 20122 MILAN
Phone +39 02 77201 - Fax +39 02 77203920

How to reach it

Via Suardi 26 - 24124 BERGAMO
Phone +39 035.351.111 - Fax +39 035.246645

How to reach it


Toll free number

800 011 639
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Lamarmora, 230
(Monday, Tuesday, Thursday 8.15 - 13.00,  14.00 - 15.30
Wednesday 8,15 - 15,30
Friday 8.15 - 13.00

Toll free number
800 199 955
(from Monday to Friday from 8.30 to 17.00)

For calls from mobile or from abroad 
02 36609191
(from Monday to Friday from 8.30 to 17.00)

DTS  (Telephone system for hearing-impaired people)
02 77203222
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Francesco Sforza, 12
(from Monday to Friday  from 8.30 to 16.00)


Toll free number
800 012 012
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Suardi, 26 - Bergamo
(from Monday to Friday  from 8.00 to 12.30 and from 14.00 to 16)

Direction of Communication and External Relations Investors

Phone  +39 02 77204583
Fax +39 02 77203591

Press office:

Social Responsibility
Phone +39 02 77204175 
Fax +39 02 77203535

A2A Investor Relations Team

Natural Capital

The Natural Capital represents all the processes and environmental resources that provide goods or services for the past, present or future success of an organization.

Electricity production by source

Electricity production

17 company certified ISO 14001 and 24 EMAS registered sites 17 company certified ISO 14001
and 24 EMAS registered sites
55% of waste collected separately by the Group's environmental companies 55% of waste collected
separately by the Group's
environmental companies
1.7 million tonnes of CO2 avoided thanks to the technologies used to produce energy 1.7 million tonnes of CO2
avoided thanks to the
technologies used to
produce energy
4,100 parameters analysed per million m3 supplied 4,100 parameters
analysed per million
m3 supplied
52% of thermal energy produced from waste 52% of thermal energy
produced from waste


Global Impact indicators 
  2013 2014 2015
Total greenhouse gas emissions
Scope 1 (tCO2eq/year)
6,862,002 5,893,038 7,658,386
Indirect greenhouse gas emissions
Scope 2 (tCO2eq/year)
174,853 146,780 126,722
Other indirect greenhouse gas emissions
Scope 3 (tCO2eq/year)
746,150 1,457,729 1,758,426
Total emissions of ozone-depleting gases
4 0.9 -
Total acidifying emissions (tSO2eq) 5,473(**) 3,414 3,865

The direct emissions (Scope 1) are mainly linked to the production of electricity and heat and, secondly, methane dispersed by the distribution network or that escaped collection in the landfills. Compared to 2014, an increase of 30% was recorded mainly due to fewer operations by the hydroelectric plants caused by a year with reduced availability of water resources and the consequent greater production by thermoelectric plants, above all those powered by fuel-oil and coal which, due to market logics, have significantly increased their production compared to 2014. Emissions of CO2 equivalents from fluorinated gases were instead down thanks to the better management of the equipment containing these gases.  On the other hand indirect emissions (Scope 2), due to electricity consumption, were down in 2015 by around 14% due to the reduced operations of the pumping systems in the hydroelectric plants.
The Scope 3 emissions in 2015 were 1,758,426 tonnes as they include both the emissions from plants managed by third parties (building heating boilers, the waste-to-energy plant of Acerra and the waste shredding, sifting and packaging plant (STIR) of Caivano), and the greenhouse emissions produced during the refining and extraction of fuels used by the Group, which increased this year due to the use of HFOs and coal.


The Figures
  2013 2014 2015
Net Electrical energy produced from renewable sources 41.8% 52.9% 36%
Thermal energy deriving from waste  47.4% 52.9% 52%
Differentiated waste  46.3% 51.6% 55.1%
Losses in water supply service 33% 33% 39%
CO2 emission factors (g/kWh) 417 355 434
Dioxins emitted (equivalent grammes) 0.010 0.021 0.024





Management of
waste water

Material issues Management method  2015 actions 2016 - 2020 Sustainability
Plan actions
Use of resources and renewable sources • Optimisation of the use of natural resources (air, climate, water, commodities) for the production of electricity and thermal energy
• Increased use of renewable energy sources for the production of electricity and thermal energy
• Thermal solar in Varese
• Energy diagnosis on production sites
• New gas heaters Lamarmora plant
• Start-up of new exchanger to recover heat from a glass factory in Milan and development of an equivalent plant at a steelworks in Brescia
49% of production of thermal energy from renewable sources
Efficient use of water resources Development of technological initiatives and projects and ones of innovative value aiming to optimise the use of water Plan for eliminating hexavalent chromium in the Brescia aqueduct 5% reduction in losses measured in the five years 2016-2020, in the water service (with respect to 2015)
Safeguarding of biodiversity, habitats and the landscape Collaboration with entities, institutions and associations to protect the territory and promote its safeguarding • Experimentation of Vital Minimum Outflow in Valtellina and Val Chiavenna
• Landmark Parco del Mincio
Monitoring of biodiversity in all plants
Atmospheric emissions Installation of plants to eliminate emissions and continuous monitoring systems of emissions produced • DeNO× on the Monfalcone plant
• “Co-Development Program Framework Agreement”, to improve combined cycle performance
• 194 t/a of NOx avoided thanks to the extension of district heating
• 243,000 t/a emissions of COx avoided thanks to the extension of district heating
• Improve the emissions factor of electricity production plants by 10% (as compared with the average levels for the period 2008-2012)
• 175,000 t/a of CO2eq avoided thanks to new solar plants and energy recovery
Waste management Implementation of a circular waste management process, to recover the material and energy and limit final disposal • Reconversion project for the San Filippo del Mela plant
• Design of new combined home waste collection system in Brescia
• More than 99% municipal waste collected sent to recovery of materials and energy
• Reach an average percentage of 67% separate waste collection in the municipalities served
• Increase the capacity of waste treatment plants (municipal and special) by 151%, in order to recover materials
Management of waste water Compliance with the relevant regulations and adhesion to the integrating voluntary standards (Group Environmental Management System) Revamping of the Verziano purification plant Purify sewers waste, by end 2020, a percentage of 60% of inhabitants equivalent not treated as at 2015


Update at Fri, 12 Aug 2016 09:47