A2A Group Website

Contacts

LOCATIONS
Brescia Milan Bergamo
Via Lamarmora 230 -25124 BRESCIA
Phone +39  030 35531 - Fax +39  030 3553204
info@a2a.eu
 


How to reach it

Corso di Porta Vittoria, 4 - 20122 MILAN
Phone +39 02 77201 - Fax +39 02 77203920
infomi@a2a.eu
 

How to reach it

Via Suardi 26 - 24124 BERGAMO
Phone +39 035.351.111 - Fax +39 035.246645
infobg@a2a.eu
 


How to reach it

CLIENTS
Brescia

Toll free number

800 011 639
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Lamarmora, 230
(Monday, Tuesday, Thursday 8.15 - 13.00,  14.00 - 15.30
Wednesday 8,15 - 15,30
Friday 8.15 - 13.00
Milano

Toll free number
800 199 955
(from Monday to Friday from 8.30 to 17.00)

For calls from mobile or from abroad 
02 36609191
(from Monday to Friday from 8.30 to 17.00)

DTS  (Telephone system for hearing-impaired people)
02 77203222
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Francesco Sforza, 12
(from Monday to Friday  from 8.30 to 16.00)

Bergamo

Toll free number
800 012 012
(from Monday to Friday from 8.30 to 17.00)

Customer centre
Via Suardi, 26 - Bergamo
(from Monday to Friday  from 8.00 to 12.30 and from 14.00 to 16)

INSTITUTIONAL
Direction of Communication and External Relations Investors

Direction:
Phone  +39 02 77204583
Fax +39 02 77203591
segreteriacre@a2a.eu  

Press office:
ufficiostampa@a2a.eu  

Social Responsibility
Phone +39 02 77204175 
Fax +39 02 77203535
sostenibilita@a2a.eu

A2A Investor Relations Team
ir@a2a.eu

Privacy policy

Back

Information ex art. 13 of Legislative Decree n. 196 of 30/6/2003 “code as concerns protection of personal data”

The following shows the methods of site management and information is also provided, in accordance with art. 13 of the Legislative Decree 196/2003, with reference to the treatment of personal data of the users who access the address www.a2a.eu; This information applies too to all the websites of the companies and Foundations of the A2A Group, but not to other possible sites consulted by users through link.

Purpose of treatment
Surfing Data are acquired from computer systems and from software procedures that control the functioning of this site. This is information that is not collected to permit a subsequent identification of the user, but which are used for the sole purpose of collecting anonymous statistical information on the use of the site and to control its correct functioning: in this category of data IP is recorded, together with the names of the dominion of the computers operated by the users that connect to the site, the time the request is made, the method used to submit the request to the server, the numeric code indicating the state of reply given by the server (successful, error etc.) and other parameters relative to the operating system and the browser operated by the user.
These data may be used by the competent authorities to ascertain responsibility in case of computer crime to the detriment of the site.

Data supplied voluntarily by the users through the menus of this site (for example sending a curriculum vitae or a request for information) are treated for the sole purpose of providing the service or the action requested.
With reference to some specific services, the data inserted can be used by A2A S.p.A. also for the purpose of sending periodic e-mail messages containing publicity, promotional material, internal communications, promotional initiatives, commercial communications.

Cookies
No use is made of cookies for the transmission of information of a personal nature, neither are cookies used persistently that would allow the users to be traced.

Links to other web sites
On the web pages of A2A you can find hyper textual connections (links) with other web sites, proposed in order to provide better service to the user. A2A cannot in any way be held responsible for the contents of the sites to which the users may possible access through the proper site.
The existence of a link to another site does not therefore imply approval or acceptance of responsibility on the part of A2A as regards the contents of the new site accessed to also as regards the policy adopted for the handling of personal data, together with its use.

Methods of handling
The handling is carried out with the help of electronic instruments and, in some cases with paper support: to protect the data from being destroyed or lost, even accidentally, and to prevent access or non authorised divulging, security measures have been adopted of a technical and organisational nature.
The data are conserved for the period of time that is strictly necessary to carry out the purpose for which they were collected however, in any case, in accordance with relevant current regulations.

Nature of contribution and possible consequences of negative response
All surfing data collected within the framework of the present treatment are strictly functional to the computer operation of the site.
The conferring of personal date provided voluntarily is optional, but the lack of collection makes it impossible to send to the site the information or requests.

Persons appointed to handle data –communication and diffusion of data
The personal data collected are handled by the below stated persons appointed by A2A. who need to have knowledge of these to carry out their own activities.
Your personal data can be communicated to third parties charged with the activities relating to and instrumental to the data handling itself, as explained in the menu of this site and also to the competent Authorities to fulfil obligations of the law.
Subject to prior specific consent of the interested person and where specified, the date provided voluntarily may be communicated to the companies of the A2A Group or to third party companies for the purpose of marketing, and information; any consent given may be withdrawn at any time.

Body in charge and responsible persons
The body in charge of handling personal data is A2A SpA with registered office in via Lamarmora, 230 – 25124 Brescia management and administrative location in Milan in corso di Porta Vittoria, 4.
The persons in charge of handling data are the Manager of Communications and Media Relations of A2A S.p.A. and the companies that provide web services to the A2A Group.
The complete list updated of all persons in charge of data handling is available at the Privacy Office of A2A S.p.A.

To exercise rights in accordance with art. 7 of the Civil Code (the right to obtain the confirmation of existence or one’s own personal data to request updating, rectification or integration or the cancellation of data handled in violation of the law), we would ask you to contact to person in charge of the handling.

Update at Mon, 16 May 2016 13:42