Covid-19 emergency: numbers and contacts

We ask everybody – the general public, our customers and users – to make use of the digital and telephone channels to contact A2A Group for communications and enquiries.

All of the Group’s emergency response numbers (electricity and gas networks, water service, district heating and public lighting) and apps (urban cleaning, e-mobility and public lighting) are active.

Using the dedicated platform, it is possible, online, to make appointments at our help desks.

Below, you will find all the other telephone and online contact details of the Group’s Customer Service, as well as updated information on our local help desks.


 

ELECTRICITY AND GAS

The Customer Service can be contacted from Mondays to Fridays 8.30-17.00 at 800 199955 (landline calls) and 02 82841510 (mobile and international calls), with costs depending on provider charges. Alternatively, for the Brescia help desk, it is possible to make appointments online.

Customer Area always available

Go to the dedicated Covid-19 emergency page

DISTRIBUTION NETWORKS

It is possible to contact our Helpline: 800 030103

For all contacts and gas and electricity emergency response numbers, consult the dedicated area.

ENVIRONMENT

It is possible to contact the Customer Service at the Helpline number 800 332299 from Mondays to Fridays 7.30 -17.20 and on Saturdays and Sundays 7.30-16.00.

All communication channels are remotely accessible: the PULIamo app for smartphones and tablets; e-mails to servizioclienti@amsa.it and the dedicated online channel for enquiries and other communications.

Users can check for updates and other communications at www.amsa.it:

The Customer Service can be contacted on our Helpline at 800 437678 from Mondays to Fridays 8.00 - 17.00 and on Saturdays 8.00 - 15.00, or by making an appointment online at one of our help desks.

All communication channels are remotely accessible: the PULIamo app for smartphones and tablets, and the dedicated online channel for enquiries and other communications.

Users can check for updates and other communications at www.apricaspa.it:

    WATER CYCLE

    The Customer Service can be contacted from Mondays to Fridays 8.30 - 17.00 at 800 135845 (landline calls) and 030 5585016 (mobile and international calls), with costs depending on provider charges. Alternatively, it is possible, online to make an appointment at one of our help desks.

    Customer Area always available

    Users can check for updates and other communications at www.a2acicloidrico.eu.

    HEAT AND SERVICES

    The Customer Service for district heating enquiries can be contacted from Mondays to Fridays 8.30 - 17.00 at 800 912198 or via the dedicated online channel. Alternatively, it is possible, online to make an appointment at one of our help desks.

    Also available is our Customer Area

    Users can check for updates and other communications at www.a2acaloreservizi.eu

     

    E-MOBILITY

     

    The Customer Service can be contacted at 800 035151. 

    ACTIVITIES FOR SCHOOLS

      

    Educational visits to our facilities and offices have been suspended until further notice.

    Information on all the free-of-charge initiatives for the 2020-21 school year can be found at portale scuole.a2a.eu, in particular

    It is possible to consult the edutv.a2a.eu section for useful distance-learning tips on subjects related to science and history, technology and sustainability. This year, the section will be enhanced with 10 webinars, held by Cristina Gabetti, on the UN’s 2030 Agenda.

    For further information, write to scuole@a2a.eu

    Find out about the A2A Group’s community support