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SDG 9: Industries, innovation and infrastructure

Sustainable Development Goal

Build resilient infrastructure, promote sustainable industrialization and foster innovation

Policy and sustainability plan

Circular economy


Smartness in networks and services

People innovation


Recovery and treatment

To improve the recovery process of waste collected (including through their transformation into energy) and promote separate waste collection to help reduce the environmental impact of cities

KPI 2017 2018 2023 plan objective
Waste treatment capacity (municipal + special waste) aimed at recovering material at the Group's plants (kt) 888 926 1,280
Waste treatment capacity aimed at energy recovery at the plants managed by the Group (kt) 2,355 2,471 2,886
CSS produced by Group plants (kt) 132 129 469


Build resilient infrastructure, promote sustainable industrialization and foster innovation

KPI 2017 2018 2023 plan objective
Number of energy customers registered with the on-line service 356,155 391,626 640,000
Number of energy customers registered with the bollet@mail service 350,580 430,333 750,000
Number of interventions on Group sites for evolved interactivity - 6 10 (al 2022)

Smart networks

Make cities inclusive, safe, resilient and sustainable

KPI 2017 2018 2023 plan objective
Annual average number of outages per LV user in high concentration environment due to long outages without notice 1.36 1.43 1.11
Investments in Smart Grids (M€) - cumulative value 22.4 40.5 254.0

2018 Performance


GW of electric capacity installed



MWt of installed thermal energy capacity in the waste-to-energy plants



MWe of installed electricity capacity in the waste-to-energy plants



MW installed photovoltaic capacity purchase of new systems (+65 GWh of annual production)


km of water supply replaced

Elecricity generated by type of source (2018)

* For non-hazardous waste, a renewable fraction of 51% was assumed (ref. Decree of the Ministry of Economic Development of December 18, 2008). As a result, the non-renewable fraction considered was 49%.


  • Numerous activities for the monitoring and safety of dams
  • Completed the activities of flexibility of the CCGT of Sermide and Ponti sul Mincio and started the process for the CCGT of Cassano
  • 77% of Milan's electricity distribution network joints replaced to improve resilience
  • IA system for the efficiency of gas preheating activities has been implemented in order to reduce gas consumption. – –The first 30 km of the sewerage system for connection to the new Valtrompia purifier have been built
  • A2A was awarded the tender for the gas distribution of te Municipality of Milan, investments in energy efficiency and modernization of networks
  • Work on the new Nuvolera purification plant has been completed and will come into operation in 2019
  • The design phase for the thermal storage tanks for district heating in Brescia has been completed.

2018 Performance


applications for adhesion to Water Bonus


million of inhabitants served for environmental


thousand adhesions to Bollett@mail


satisfaction index for all Amsa and Aprica waste collection services

Customer satisfaction on call centre operations


  • New energy offers and contract channels: PERFETTA2A and SPAZIOA2A
  • New offer for district heating "warm house even at night"
  • New service "ask for a refund" by A2A Energia
  • Customer Satisfaction investigations: Linea Green, A2A Energia, APRICA, AMSA
  • A2A Calore e Servizi partner of the first smart distric of the Municipality of Milan for the district heating

2018 Performance


milion electricity customers


milion gas customer


aqueduct users


district heating users

Natural gas emergency service (2018)


  • Training course for conciliators of the Integrated Water Service and District Heating
  • Monitoring of emergency response and ARERA standards of distribution networks
  • App Inforeti to receive information about Unareti sites
  • A2A Energia best performer indagine qualità call center ARERA

2018 Performance


millions of euro in added value distributed to Group stakeholders


millions of euro net financial position


millions of euro of Capital Expenditure


millions euro were related to environmental aspects

Investments by Business Unit


  • Presence of ethical investors amongst the shareholders, such as Norges Bank and Etica Sgr
  • Inclusion in 6 ethical indices, including, for the first year, the FTSE4GOOD. Multiple communication tools with financial stakeholders
  • First credit line "ESG/ KPIs Linked Revolving Credit Facility" issued
  • 24% of investments were for environmental aspects, such as: , such as:actions to reduce emissions, increase energy efficiency, develop renewable sources and innovation.

Material issues

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