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Policy and sustainability plan

Circular economy


Smartness in networks and services

People innovation


To develop innovative channels and services (web, mobile, gamification) to increase customer loyalty

KPI 2017 2018 2023 plan objective
Number of energy customers registered with the on-line service 365,155 391,626 640,000
Number of energy customers registered with the bollet@mail service 350,580 433,333 750,000
Number of interventions on Group sites for evolved interactivity - 6 10 (al 2022)

Sustainable development goal


Build resilient infrastructure, promote sustainable industrialization and foster innovation

Material issues

2018 performance


applications for adhesion to Water Bonus


million of inhabitants served for environmental hygiene


adhesions to Bollett@mail


satisfaction index of all waste collection services of Amsa and Aprica

Customer satisfaction on call centre operations


  • Numerous activities for the monitoring and safety of dams
  • Completed the activities of flexibility of the CCGT of Sermide and Ponti sul Mincio and started the process for the CCGT of Cassano
  • 77% of Milan's electricity distribution network joints replaced to improve resilience
  • IA system for the efficiency of gas preheating activities has been implemented in order to reduce gas consumption. – –The first 30 km of the sewerage system for connection to the new Valtrompia purifier have been built
  • A2A was awarded the tender for the gas distribution of te Municipality of Milan, investments in energy efficiency and modernization of networks
  • Work on the new Nuvolera purification plant has been completed and will come into operation in 2019
  • The design phase for the thermal storage tanks for district heating in Brescia has been completed.

Discover the other actions of Smartness networks and services pillar