Skip to main content

Sustainable mobility

Sustainability plan

Energy Transition

SUSTAINABLE MOBILITY: Develop sustainable internal and external mobility solutions

KPI 2020 2022 2026  2030
Number of electric charging points - cumulative 21-30 - 650 3,254 6,062
Cumulative avoided emissions 21-30 - Emoving (t)  - 6 151 674

Vehicles of Networks & District Heating BU with low environmental impact (methane gas and electric powered) (% of total)

37% 81% 82% 92%

Sustainable development goal


Make cities inclusive, safe, resilient and sustainable


Take urgent action to combat climate change and its impacts


Performance 2020


public charging points for electric mobility


recharges provided (1, 7 GWh) 
(+8% compared to 2019)


km travelled with zero emissions 
(+8% compared to 2019)

Emissions from the vehicle fleet by fuel type

  2018 2019 2020
Group vehicle emissions 50,455 51,514 47,755
Breakdown of emissions by fuel      
Petrol 3% 3% 3%
Diesel 83% 80% 78%
Methane 14% 17%% 19%


  • Decreased emissions from the vehicle fleet, substantially due to a lower use of vehicles, but also due to the greater use of methane-powered vehicles, to the detriment of those powered by diesel
  • All the infrastructures integrated in the A2A E-moving circuit are new generation, allow two electric vehicles to be recharged at the same time and are powered by 100% renewable green energy, certified by the "Energia A2A Rinnovabile 100%®" trademark
  • Inaugurated new recharging networks in Concesio (4), Crema (5) and Carugate (7)
  • Carried out two sustainable mobility analysis projects in collaboration with consumer associations: Codacons and CODICI

Performance 2020


TWh of green energy sold  
(+72% compared to 2019)


direct greenhouse gas emissions 


indirect greenhouse gas emissions
(Market based)


million tonnes of CO2 emissions avoided through the use of waste-to-energy, production from renewable sources and cogeneration 


  • Aligned the A2A's emission targets with Paris Agreement: reduction by 47% of direct CO2 emissions (Scope1) at 2030; reduction by 100% of indirect CO2 emissions Scope2 by 2024; reduction by 20% of indirect CO2 emissions Scope3 by 2030
  • Improved all indicators relating to greenhouse gas emissions, linked to both direct and indirect emissions and the Group's value chain
  • Start of the project of an innovative system for the treatment of combustion fumes of the Brescia Waste-to-energy Plant, aimed at reducing emissions and recovering the residual heat still present in the fumes for the district heating system in Brescia
  • Use of coal at the Lamarmora plant abandoned
  • From January 2020, start of the supply of 100% renewable electricity certified by the "GO" (Guarantee of Origin) for all the A2A Group's sites

Electricity produced by type of source

(*) For non-hazardous waste, a renewable fraction of 51% was assumed (ref. Decree of the Ministry of Economic Development of December 18, 2008). Consequently, the non-renewable fraction was assumed to be 49%

Immagine "SBTi Target Emission Factor (gCO2/kWw)

Performance 2020


suscriptions at the Bollett@mail service
(+ 75,3% compared to 2019)


Call center satisfaction index of A2A Energia


Satisfaction index for municipal sanitation services of Amsa (Milano)


Satisfaction index for municipal sanitation services of Aprica (Bergamo)

Customer satisfaction after a call to the call centre (% on assessments recorded)


  • Promoted new offers for the sale of green energy, energy efficiency and sustainable mobility products and services for our energy and mobility customers also continued in 2020 of the process of digitalizing billing tools for customers
  • Launch of the online quiz “PensoGreen” designed primarily for families with children, to promote the culture of sustainability between our consumers
  • Implemented the “Bergamo più green” offer for all buildings with a central heating system that can be connected to the district heating network in the development areas. New customers are offered free of charge the realization of all connection works, including the installation of the heat exchange substation and its heat exchanger and the reconnection to the existing secondary system
  • Available on the website of A2A Ciclo Idrico the new online booking service for the counters to avoiding queues and waits, and therefore assemblages 
  • Promoted numerous campaigns to raise awareness of separate collection (the communication campaign to improve the quality of plastic collected in Milan; the campaign on the correct disposal of packaging cartons; the information campaign on the damage caused by cigarette butts abandoned on the ground

General indicators of the emergency service

2020 Standard A2A Ciclo Idrico ASVT
    Cases that comply with the standard % Actual average time Cases that comply with the standard % Actual average time
Response time to emergency call ≤120 seconds 91.55 64 sec 93.34 % 52 sec
Arrival time at the place of emergency call 3 hours 97.48 1:19 (h:mm) 100 % 0:47 (h:mm)

Check out other actions of Energy Transition

Our concept of sustainability

Find out about A2A Sustainability delving into
the different dimensions of our model.