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Smart networks

Policy and sustainability plan

Circular economy


Smartness in networks and services

People innovation

Smart networks

Build resilient infrastructure, promote sustainable industrialization and foster innovation

KPI 2017 2018 2023 plan objective
Adequate users with smart gas meters (G4-G6) - Unareti perimeter 46% 66% 98%
Number of new generation water meters installed - cumulative value - 27,000 170,000
Operators of Networks & Heating BU equipped with digital tools for mobile work (WFM) - % of total target population - 51.5% 100% (al 2020)
Annual average number of outages per LV user in high concentration environment due to long outages without notice


1.43 1.11
Investments in Smart Grids (M€) - cumulative value 22.4 40.5 254.0

Sustainable development goal


Make cities inclusive, safe, resilient and sustainable


Build resilient infrastructure, promote sustainable industrialization and foster innovation

Material issues

2018 Performance


GW of electric capacity installed


MWt of installed thermal energy capacity in the waste-to-energy plants


MWe of installed electricity capacity in the waste-to-energy plants


MW installed photovoltaic capacity purchase of new systems (+65 GWh of annual production)


km of water supply replaced

Elecricity generated by type of source (2018)

* For non-hazardous waste, a renewable fraction of 51% was assumed (ref. Decree of the Ministry of Economic Development of December 18, 2008). As a result, the non-renewable fraction considered was 49%.


  • Numerous activities for the monitoring and safety of dams
  • Completed the activities of flexibility of the CCGT of Sermide and Ponti sul Mincio and started the process for the CCGT of Cassano
  • 77% of Milan's electricity distribution network joints replaced to improve resilience
  • IA system for the efficiency of gas preheating activities has been implemented in order to reduce gas consumption. – –The first 30 km of the sewerage system for connection to the new Valtrompia purifier have been built
  • A2A was awarded the tender for the gas distribution of te Municipality of Milan, investments in energy efficiency and modernization of networks
  • Work on the new Nuvolera purification plant has been completed and will come into operation in 2019
  • The design phase for the thermal storage tanks for district heating in Brescia has been completed.

2018 Performance


milion electricity customers


milion gas customer


aqueduct users


district heating users

Natural gas emergency service (2018)


  • Training course for conciliators of the Integrated Water Service and District Heating
  • Monitoring of emergency response and ARERA standards of distribution networks
  • App Inforeti to receive information about Unareti sites
  • A2A Energia best performer indagine qualità call center ARERA

2018 Performance


electricity and gas consumers monitored


smart lamppost poles


sets of environmental sensors are installed


smart squares were built in the suburbs of the city of Bergamo


municipalities in the province of Brescia supported by A2A for the development of smart city services

Sustainable innovation


  • An experiment to develop predictive analyses on the spatial and temporal occurence of gas leaks was launched in the Municipality of Concesio
  • Launch of the internal program Innova2a to collect stimuli and ideas from the outside and from the internal dialogue between the different funtions and BU. 7 project have successfully passed the test phase
  • An advanced remote control plan and automation of the secondary substations
  • Digitalization of the internal processes: digital management of the warehouses of the generation plants, smart accesses, digital expenses claim

2018 Performance


millions of euro in added value distributed to Group stakeholders


millions of euro net financial position


millions of euro of Capital Expenditure


millions euro were related to environmental aspects

Investments by Business Unit


  • Presence of ethical investors amongst the shareholders, such as Norges Bank and Etica Sgr
  • Inclusion in 6 ethical indices, including, for the first year, the FTSE4GOOD. Multiple communication tools with financial stakeholders
  • First credit line "ESG/ KPIs Linked Revolving Credit Facility" issued
  • 24% of investments were for environmental aspects, such as: , such as:actions to reduce emissions, increase energy efficiency, develop renewable sources and innovation.

Discover the other actions of Smartness networks and services pillar