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Integrated report

This year A2A celebrates its first decade. An important event. Furthermore, it is remarkable that its fascinating path, originating from a company merger that made public service history in Italy, has been narrated from the outset, also through the sustainability report. Our thinking and actions have always moved in a three-dimensional space: environment, economy and society.

This year’s Integrated Report also represents the Consolidated Financial Statement of the Group for the first time, pursuant to Italian Legislative Decree 254/16.
We have confirmed the methodological choice to refer to the Integrated Reporting Framework, as well as the consolidated international guidelines of the Global Reporting Initiative (GRI).
We want the document to remain a privileged opportunity for dialogue, challenging ourselves and looking to the future, starting from today's clear vision.




Sustainability Performance 2015 2016 2017

Gross global value added

(mln €)

1,263 1,634 1,655

Environmental investment

(mln €)

96.1 58.5 78,1

Orders placed with Italian suppliers

(% of total)

98% 97% 95%

Electricity produced from renewable sources

(% of total)

36% 35,6% 25%

CO2 emissions - Scope 1

(mln tonnes)

7.59 6.98 8.06

CO2 avoided thanks to Group's technologies

(mln tonnes)

1.71 2.40 2.54

Waste processed by Group's plants

(mln tonnes)

2.72 2.59 6.64

Municipal waste collected sent to energy or material recovery

(% of total)

98,9% 98,9% 99%
Visitors to the Group plants 17,690 21,000 31,300
Average training hours per person 14.5 16.8 18.7
Severity accident index 0.78 0.86 0.82


Materiality matrix

By materiality we mean the relevance of a theme for an organisation and its stakeholders.

Listening to the needs of the community and responding to their needs and expectations is the basis for realising the concept of sustainability. The aim is to generate and distribute value in a harmonious and lasting way, reconciling the interests of the Group and its stakeholders. A2A has identified its main stakeholder categories, for which it is interesting to note that the main stakeholders often assume a dual role, for example: the Municipalities in which the Group operates also act as shareholders; the institutions it faces are also customers; citizens (and therefore communities), in turn, represent the greatest service users; within the category of customers are also employees and suppliers.

To measure the relevance for the stakeholders, evaluations were considered that emerged from: a survey promoted via an on9line questionnaire, administered to the Group's main stakeholders (about 450 people); a survey conducted during the annual kick-off meeting for the 2017 Report, which involved about a hundred contacts from various Group departments/companies;

9evidence from the forumAscoltos carried out in 2017; the analysis of the engagement initiative database carried out by the Group.

The final analysis allowed the definition of 20 themes that embrace the six Capitals and the Group's Governance system.


2017 Materiality matrix

Local sustainability reports

In 2017, the forumAscolto programme, launched in 2015, continued with the aim of strengthening the Group’s link with the communities where it operates.

The forumAscoltos involve stakeholders in generating ideas to be implemented in the territory, and thanks to the ideas that emerged from these forums held in 2015 and 2016, 11 projects have been completed, including the Energy Bank, which promoted a Tender in 2017 to allocate 2 million euro to 15 selected initiatives, aimed at supporting economic and social vulnerability situations throughout Lombardy in collaboration with Fondazione Cariplo.

In 2017, thanks to the forumAscoltos held in 2016 in Valtellina-Valchiavenna and in Bergamo, 6 projects were carried out.

Valtellina – Valchiavenna

  • "Energy Efficient” School: promotion of energy efficiency in schools (lessons on the topic and institute rehabilitation interventions). Awarded in May, the winning school for best energy efficiency project in schools
  • “Ciclovia dell’Energia” (Energy Cycle Path): a panoramic cycle-trekking route through the A2A hydroelectric plants was inaugurated in May, at the Grosio power plant
  • Alternating school-work: the three-year pilot project launched for the I.T.I.S Mattei of Sondrio, involving 25 students over 22 hours of lessons on hydroelectric production topics


  • Transparent communication: a kiosk inaugurated in October to provide information on the operation of the Via Goltara incinerator (heat, energy produced and emissions into the atmosphere).
  • Action 2 Art: launched in September, the educational path for schools aimed at creating seats in public spaces inspired by ecodesign concepts with recycled materials
  • Reuse centre: inaugurated in November, within the ecological platform, Via Goltara, a dedicated and equipped facility where citizens can freely confer unwanted assets in order to prolong their life cycle

After the positive experiences in Brescia, Valtellina-Valchiavenna and Bergamo, in 2017, the Group gave voice to the cities of Milan, Varese and the communities in the provinces of Udine and Gorizia:

  • Milan: the forumAscolto took place on 30 January 2017, at the Spazio Base venue in Via Tortona, where 39 external stakeholders participated, representing the interests of the metropolitan city. From the discussion on the four tables, on dominant topics for the city, 4 ideas were chosen (Smart mobility, public lighting, urban decor and food waste reduction) at the planning stage.
  • Varese: as part of the communication campaign "Varese manca poco" (Varese little to go) - aimed at achieving 65% separated waste collection - a path was developed for listening and involving stakeholders, aimed in particular at the types of users considered essential for achieving the objective: Condominium administrators, residents and commercial activities in the city centre, foreign associations, schools. Two meetings were held for each type of user, during which actions for improvement were identified and shared (specific vademecum on separate collection, updating the PuliAMO app, information campaign in schools).
  • Udine and Gorizia: the forumAscolto took place on 18 December 2017, at the Museum of Natural Sciences in Udine, where 31 external stakeholders participated, representing the interests of both districts. From the round-table discussions, topics emerged on which to focus "CreiAMO FVG” (which will be created in 2018), the "call for ideas" - directed to residents of both provinces - aims to promote entrepreneurial projects to enhance the artistic and cultural heritage of the region.

The reporting of the forum and the Group’s performance in the economic, environmental and social sphere takes place through Territorial Sustainability Reports, which are implemented after each forum and updated annually, and through the platform