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Smart networks and services




Increase the resilience and reliability of the networks and grids by increasing the investments in technological innovation in the infrastructures and management systems in order to  ensure high standards of quality in the services provided and contribute to the sustainability of cities and communities, also by enabling and implementing systems and tools that encourage the adoption of virtuous and conscious behaviours by end users in terms of energy consumption


Some 2030 targets

  • 15% smart networks (advanced automation) of the total
  • 20% smart investments of total investments in the Networks and Heat BU

Sustainability plan 2016-2020


Action    2020 Target KPIs

Progress towards 2016 kpis


Maintenance of performance in the main multi-client customer satisfaction surveys of 2% above the natural average and never < 90% (CERVED DataBank) Total CSI 92.4 (media nazionale 90.3)
Smart grid Reaching 62 million euros in investments in the smart grid (electricity) Investments in the smart network (million €) 3
Digital Reaching 400,000 customers with online tools Number of customers registered with the online service 268,818
Smart City Reaching investments of 10 million euros in smart cities in the area Investments in smart cities (million €) 1.9


More Targets