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Integrated report

This year A2A celebrates its first decade. An important event. Furthermore, it is remarkable that its fascinating path, originating from a company merger that made public service history in Italy, has been narrated from the outset, also through the sustainability report. Our thinking and actions have always moved in a three-dimensional space: environment, economy and society.

This year’s Integrated Report also represents the Consolidated Financial Statement of the Group for the first time, pursuant to Italian Legislative Decree 254/16.
We have confirmed the methodological choice to refer to the Integrated Reporting Framework, as well as the consolidated international guidelines of the Global Reporting Initiative (GRI).
We want the document to remain a privileged opportunity for dialogue, challenging ourselves and looking to the future, starting from today's clear vision.




Sustainability Performance 2015 2016 2017

Gross global value added

(mln €)

1,263 1,634 1,655

Environmental investment

(mln €)

96.1 58.5 78,1

Orders placed with Italian suppliers

(% of total)

98% 97% 95%

Electricity produced from renewable sources

(% of total)

36% 35,6% 25%

CO2 emissions - Scope 1

(mln tonnes)

7.59 6.98 8.06

CO2 avoided thanks to Group's technologies

(mln tonnes)

1.71 2.40 2.54

Waste processed by Group's plants

(mln tonnes)

2.72 2.59 6.64

Municipal waste collected sent to energy or material recovery

(% of total)

98,9% 98,9% 99%
Visitors to the Group plants 17,690 21,000 31,300
Average training hours per person 14.5 16.8 18.7
Severity accident index 0.78 0.86 0.82


Materiality matrix

By materiality we mean the relevance of a theme for an organisation and its stakeholders.

Listening to the needs of the community and responding to their needs and expectations is the basis for realising the concept of sustainability. The aim is to generate and distribute value in a harmonious and lasting way, reconciling the interests of the Group and its stakeholders. A2A has identified its main stakeholder categories, for which it is interesting to note that the main stakeholders often assume a dual role, for example: the Municipalities in which the Group operates also act as shareholders; the institutions it faces are also customers; citizens (and therefore communities), in turn, represent the greatest service users; within the category of customers are also employees and suppliers.

To measure the relevance for the stakeholders, evaluations were considered that emerged from: a survey promoted via an on9line questionnaire, administered to the Group's main stakeholders (about 450 people); a survey conducted during the annual kick-off meeting for the 2017 Report, which involved about a hundred contacts from various Group departments/companies;

9evidence from the forumAscoltos carried out in 2017; the analysis of the engagement initiative database carried out by the Group.

The final analysis allowed the definition of 20 themes that embrace the six Capitals and the Group's Governance system.


2016 Materiality matrix

Local sustainability reports

A2A started the path to get close to the territories, by extending its model for stakeholder involvement with multistakeholder “listening” forum and by preparing local Sustainability Reports.

To date 4 forums have been completed.

  • Forum Ascolto - Brescia, which was held in Brescia on 08 June 2015. It was attended by 40 different stakeholders, based on their ability to give a contribution to the study of the needs of the territory and for generating ideas. The round tables produced 19 ideas, of which 5 was judged to have the highest impact and relevance n terms of sustainability and alignment with the objectives set in the Business Plan, and they will be therefore implemented.
  • Forum Ascolto - Valtellina and Valchiavenna, which was held in Grosio on 25 February 2016. It was attended by 29 external stakeholders. The day allowed the stakeholders to interact in order to identify the most relevant matters for the territory which are connected with A2A’s operations. The discussion led to nine project ideas, among which A2A will identify the projects to be implemented during the next months.
  • Forum Ascolto - Bergamo, which was held in Bergamo, at the Kilometro Rosso headquarters, on 04 July 2016. It was attended by 44 stakeholders who worked in four round tables. The round tabled proposed 7 initiatives which are under assessment.
  • Forum Ascolto - Milan, which was held at Spazio Base in Milan on 30 January 2017. It was attended by 39 stakeholders, who, together with A2A, discussed ideas and solutions for the metropolis of the future. The stakeholders worked in 4 focus groups (smart city, urban regeneration, environmental culture and circular economy). 9 projects ideas were produced and are currently under assessment.

As part of the communications campaign "Varese manca poco" - aimed at achieving 65% waste sorting - a program has been developed for listening to and engaging stakeholders in and around Varese. The main target are those user categories deemed crucial to achieving the objective: Condominium managers, businesses and individuals residing in the city centre, foreigners' associations, schools. Two meetings have been held for each user category. At those meetings, actions for improvement were selected and shared and will be implemented over the coming months.

The reporting of the forums and of the economic, environmental and social performance of the Group is carried out through the local Sustainability Reports, which are prepared after each forum and are updated on an annual basis.