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Sustainable Development Goal

Take urgent action to combat climate change and its impacts


Circular Economy

Energy Transition


People Innovation



Consolidate and, where possible, improve the environmental education and promote the awareness of risks associated with climate change in the public opinion

KPI 2020 2022 2026 2030
Stakeholders involved in environmental education initiatives (excluding school visits to plants) 24,000 26,000 30,000 35,000


ESG rating

Participation in assessments to evaluate the Group's ESG performance, and implementation of activities to continuously improve the rating

KPI 2020 2022 2026  2030
Improve in at least 2 ethical indexes per year 100% 100% 100% 100%


Develop actions aiming to reduce the environmental footprint, like direct and indirect emissions of greenhouse gases

KPI 2020 2022 2026  2030
Scope 1 emissions (gCO2eq/kWh) – perimeter in line with target approved by the SBTi 310 322 283 226
CO2 avoided by promoting electric mobility (kt cumulated 21-30) - 6 151 674


Sustainable mobility

Develop sustainable internal and external mobility solutions

KPI 2020 2022 2026  2030
Number of electric charging points - cumulative 21-30 - 650 3,254 6,062
Cumulative avoided emissions 21-30 - Emoving (t)  - 6 151 674
Vehicles of Networks & District Heating BU with low environmental impact (methane gas and electric powered) (% of total) 37% 81% 82% 92%


Reduction policies waste production

Reduce waste production through a prevention, reduction and reuse policy

KPI 2020 2022 2026 2030
No. of partnerships launched for circular economy initiatives 7 18 31 38
Territories where waste prevention and reduction actions are active (% of total population served) 89% >85% >85% >85%


Waste recovery and treatment

Improve the recovery process of waste collected (including through their transformation into energy) and promote separate waste collection

KPI 2020 2022 2026  2030
Municipal waste separate collection rate 71,1% 72% 74% 76%
Waste sent for material recovery in Group facilities (Mt)1 1.0 1.2 1.7 2.2
Collected municipal waste sent to landfill (% of total) 0% 0% 0% 0%



Increase the proportion of energy produced from renewable sources

KPI 2020 2022 2026  2030
Total installed RES capacity (GW) 2.1 2.2 3.6 5.7
Share of RES in total net production 31% 31% 36% 58%


Sustainability in planning and investment processes

Inclusion of ESG logic in investment planning and evaluations

KPI 2020 2022 2026  2030
Sustainable debt of total (%) 28% >40% >60% >70%


District Heating

Help reduce the environmental impact of the cities, paying close attention to air quality, implementing district heating and district cooling

KPI 2020 2022 2026 2030
Energy from heat recovery/renewables (TWh) 1.4 1.7 2.3 2.9
CO2 avoided thanks to TLR (kt/a) -225 -273 -430 -502


Performance 2020


renewable percentage (hydraulic, renewable fraction of waste, biogas, solar, wind) of the total of electricity produced 
(+ 6 p.p compared to 2019)


million of tonnes of waste treated in Group plants


smart water meter were installed by A2A Ciclo Idrico


incidents of high and critical severity monitored

Efficient management of Group infrastructures


  • Completed works on two new treatment plants in the Brescia municipalities: San Paolo and Offlaga (for a total of 14,000 equivalent inhabitants)
  • Start of the sites for the construction of the new plants for the treatment of OFMSW (Organic Fraction of Municipal Solid Waste) and the production of compost and biomethane at Lacchiarella (Mi) and Cavaglià (BI)
  • Acquisition of the Group's first wind farm (8,2 MW), located in Campania, and start of the procedures to authorize the installation of electrochemical storage systems for a portfolio of projects of around 60 MW to be built at sites it owns
  • A2A Calore e Servizi entered into an agreement with the REA DALMINE industrial plant, owned by Greenthesis Group, which provides for a 50% increase in the heat available in the district heating network of the city of Bergamo  
  • Completed, on the Milan electricity network, the plan to improve the resilience of electricity grids against the extreme events related to the climate change replacing more than 10,000 joints 

Performance 2020


separate collection index of the Group  
(+ 2 p.p. compared to 2019)


tonnes of secondary raw material obtained from the Group's plants


tonnes of highly sorted plastic waste ready for grinding and extrusion obtained from the Group's plants


 of urban waste collected recovered as a material (69.5%) or energy (30.3%)

Final destination of municipal waste collected


  • Created the "environmental meter" in Milan that quantifies the positive environmental impact of differentiated waste collection and recycling and recovery activities
  • Assessment of the circularity of the integrated water service as a part of the "RIECCO" project promoted in collaboration with the Sant'Anna School of Advanced Studies of Pisa 
  • Signed a Memorandum of Understanding with Suez, aimed at creating a player of excellence for the management of waste from the Italian production and industrial system
  • Signed an agreement with Amazon to convey information about the search engine "Dovelobutto" through the voice assistant Alexa

Performance 2020


people involved in environmental and sustainability education activities


subscribers to portal
(+143% compared to 2019)


 italian schools involved in educational evidence "Missione Terra – Global Goal Protocol"


 participants - including teachers and ATA staff - at the meeting organized for the #Ambienteascuola 


  • Completed the series of 10 webinar "Agenda 2030: a map to navigate the present" to raise teachers' awareness of each school level
  • Created new video contributions (A2A Talks), in which some employees shared their know-how for the benefit of students and teachers about the energy transition, the circular economy, the latest generation of district heating and sustainable mobility accessible
  • Realized, in collaboration with the municiplity of Milan, the awareness-raising campaign #Ambientescuola, aimed at Milanese schools on the issues of separate waste collection and more generally on the development of environmental awareness, to contribute to the achievement of some of the Sustainable Development Goals (SDGs) defined by the United Nations
  • Created the collaboration between A2A and Deliveroo, in Milan and Brescia, with the aim of increasing and improving separate waste collection, starting with information and environmental education for citizens and commercial users

Other environmental education activities

Initiative Description Area of reference Participations
SCUOLA ZOO video strategy In order to raise awareness among secondgrade secondary school students, A2A has developed, with the group of Scuolazoo (the web portal that is well known and appreciated by this target) a series of videos made with a tone of voice close to Generation Z (from 14 to 18), on issues and problems related to the preservation of our planet through campaigns on Instagram, YouTube and video briefs published on Edu TV Web Instagram
4 posts/3 stories 281,543 views

Ciak l’ambiente Film review on environmental sustainability aimed at primary and secondary school classes of first and second grade. Web 125 participating classes
Project "Scuole in Mostra” (Schools in Exhibition) A training programme dedicated to the primary schools of Acerra, which provided environmental education in the presence of all participating classes Acerra 16 meetings
500 pupils involved
Environmental education meetings In Bergamo and Como, the meetings focused on separate waste collection and, in particular, on single-use plastic waste, while in the other provinces they mainly dealt with energy and the environment Bergamo, Como, Brescia, Mantova, Crema, Cremona, Lodi 7,356 participants
e_mob 2020 Streaming educational intervention aimed at secondary schools, entitled A2A actions for the sustainability of cities and mobility, as part of e_mob 2020 (Festival of Electric Mobility)  Web 50 participants
Installation of environmental sensors in schools The pilot project saw the installation of environmental sensors in some classrooms of primary and first-grade secondary schools in Brescia, with the aim of improving indoor air quality and energy efficiency in classrooms, as well as providing an advanced digital teaching tool for environmental education Brescia 10 classes
4 schools
Distribution of water bottles o complete the initiative launched dedicated to first-grade secondary schools in 2019, over 10,000 plastic-free water bottles were distributed to primary schools in the Municipality of Brescia Brescia 49 schools

Performance 2020


TWh of green energy sold  
(+72% compared to 2019)

- 16%

direct greenhouse gas emissions 

- 96%

 indirect greenhouse gas emissions (Market based)


million tonnes of CO2 emissions avoided through the use of waste-to-energy, production from renewable sources and cogeneration 



  • Aligned the A2A's emission targets with Paris Agreement: reduction by 47% of direct CO2 emissions (Scope1) at 2030; reduction by 100% of indirect CO2 emissions Scope2 by 2024; reduction by 20% of indirect CO2 emissions Scope3 by 2030
  • Improved all indicators relating to greenhouse gas emissions, linked to both direct and indirect emissions and the Group's value chain
  • Start of the project of an innovative system for the treatment of combustion fumes of the Brescia Waste-to-energy Plant, aimed at reducing emissions and recovering the residual heat still present in the fumes for the district heating system in Brescia
  • Use of coal at the Lamarmora plant abandoned
  • From January 2020, start of the supply of 100% renewable electricity certified by the "GO" (Guarantee of Origin) for all the A2A Group's sites

Electricity produced by type of source

(*)For non-hazardous waste, a renewable fraction of 51% was assumed (ref. Decree of the Ministry of Economic Development of December 18, 2008). Consequently, the non-renewable fraction was assumed to be 49%

SBTi Target Emission Factor (gCO2/kWw)

Performance 2020


public charging points for electric mobility


recharges provided (1, 7 GWh) 
(+8% compared to 2019)


travelled with zero emissions 
(+8% compared to 2019)

Emissions from the vehicle fleet by fuel type

  2018 2019 2020
Group vehicle emissions 50,455 51,514 47,755
Breakdown of emissions by fuel      
Petrol 3% 3% 3%
Diesel 83% 80% 78%
Methane 14% 17%% 19%


  • Decreased emissions from the vehicle fleet, substantially due to a lower use of vehicles, but also due to the greater use of methane-powered vehicles, to the detriment of those powered by diesel
  • All the infrastructures integrated in the A2A E-moving circuit are new generation, allow two electric vehicles to be recharged at the same time and are powered by 100% renewable green energy, certified by the "Energia A2A Rinnovabile 100%®" trademark
  • Inaugurated new recharging networks in Concesio (4), Crema (5) and Carugate (7)
  • Carried out two sustainable mobility analysis projects in collaboration with consumer associations: Codacons and CODICI

Performance 2020


suscriptions at the Bollett@mail service
(+ 75,3% compared to 2019)


Call centre satisfaction index of A2A Energia


atisfaction index for municipal sanitation services of Amsa (Milano)



Satisfaction index for  municipal sanitation services of Aprica (Bergamo)

Customer satisfaction after a call to the call centre (% on assessments recorded)


  • Promoted new offers for the sale of green energy, energy efficiency and sustainable mobility products and services for our energy and mobility customers also continued in 2020 of the process of digitalizing billing tools for customers
  • Launch of the online quiz “PensoGreen” designed primarily for families with children, to promote the culture of sustainability between our consumers
  • Implemented the “Bergamo più green” offer for all buildings with a central heating system that can be connected to the district heating network in the development areas. New customers are offered free of charge the realization of all connection works, including the installation of the heat exchange substation and its heat exchanger and the reconnection to the existing secondary system
  • Available on the website of A2A Ciclo Idrico the new online booking service for the counters to avoiding queues and waits, and therefore assemblages 
  • Promoted numerous campaigns to raise awareness of separate collection (the communication campaign to improve the quality of plastic collected in Milan; the campaign on the correct disposal of packaging cartons; the information campaign on the damage caused by cigarette butts abandoned on the ground)


General indicators of the emergency service

2020 Standard A2A Ciclo Idrico ASVT
    Cases that comply with the standard % Actual average time Cases that comply with the standard % Actual average time
Response time to emergency call ≤120 seconds 91.55 64 sec 93.34 % 52 sec
Arrival time at the place of emergency call 3 hours 97,48 1:19 (h:mm) 100 % 0:47 (h:mm)

Performance 2020


million euro the revenues


million euro the economic added value distributed


million euro the capital expenditure
(+18% compared to 2019)


sustainability ratings in wich A2A is listed


  • Updated the EMTN Programme with a view to strengthening its commitment to sustainable finance. A2A has decided to include in the document 3 KPIs linked to sustainability 
  • Published the Green Bond Report (available on the A2A website), containing an indication of the projects financed with the relevant metrics: the amount of funds raised was fully allocated. In accordance with market practice
  • Alignment of 80% of the capital expenditure with the UN Sustainable Development Goals
  • In 2021 carried out the inclusion in the Bloomberg Gender Equality Index 


The first Green Bond

Investments by Plan drivers 21-30 (%)



Our concept of sustainability

Find out about A2A Sustainability delving into
the different dimensions of our model